Gently Support
Help with Gently.
Pending Our support email address goes here before launch.
How do I cancel?
When Gently Plus goes on sale, Apple or Google will bill you, so you will cancel with them. In Gently, open Settings and tap "Manage or cancel subscription". It opens your store's subscription screen, and you cancel there. You can also go there yourself: on iPhone, open Settings, tap your name, then Subscriptions. On Android, open the Play Store, tap your profile picture, then Payments and subscriptions, then Subscriptions. Refunds go through Apple or Google too.
How do I delete everything?
Open Settings, then Yours, then Delete everything. It removes every prayer, note, and memory from your phone, and everything our server held for your phone. It cannot be undone, and you do not need to ask us. The privacy policy says exactly what goes.
I have a new Android phone. Where are my prayers?
On Android, the key that opens your prayers never leaves the phone it was made on, so your old phone's backup cannot be opened on the new one. Gently starts fresh there. Invite your people again from the People tab, and they can accept the new link. On iPhone, an iCloud backup brings everything back.
If you are in crisis, please do not wait for an email. Call or text 988, any time.